Terms of Service


Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.


Products and Services

All products and services are subject to availability. We reserve the right to discontinue any product at any time.


Pricing and Payment

All prices are in AED and are subject to change without notice. Payment is due at the time of purchase.


Shipping and Delivery


RARE COFFEE is committed to delivering your specialty coffee with speed, care, and transparency. This policy outlines our shipping terms, effective as of [23/September/2025].


1. Shipping Regions

We currently ship to:

- All Emirates within the UAE  

- GCC countries (upon request)  

- International destinations (coming soon)


2. Delivery Timeframes

- UAE: 1–3 business days  

- GCC: 3–7 business days  

- International: 7–14 business days (once available)


Orders placed after 4 PM GST will be processed the next business day.


3. Packaging & Handling

All coffee is packed in sealed, food-safe bags with bilingual labeling and batch traceability. Outer packaging is designed to preserve freshness and protect against impact.


4. Shipping Fees

- UAE: Calculated at checkout 

- GCC: Calculated at checkout  


5. Tracking & Support

Once your order ships, you’ll receive updates on your email. For any issues, contact us at :rarecoffeeuae@gmail.com


Returns and Refunds


We take pride in offering freshly roasted, high-quality specialty coffee. Due to the perishable nature of coffee beans, we’ve outlined the following policy to ensure fairness and transparency:

✅ Eligible Refunds
- Damaged or incorrect items: If your order arrives damaged, or you receive the wrong product, please contact us within 48 hours of delivery with photos and your order number.
- Non-receipt of order: If your order hasn’t arrived within the estimated delivery window, we’ll investigate and offer a refund or replacement.

❌ Non-Refundable Items
- Opened coffee bags: We cannot accept returns or offer refunds for opened or used coffee products.
- Taste preferences: As flavor is subjective, we do not offer refunds based on personal taste.
- Delayed delivery due to courier issues: We are not liable for delays caused by third-party shipping providers.

📦 Return Conditions
- All refund requests must be submitted within 7 days of receiving your order.
- Items must be unopened, in original packaging, and accompanied by proof of purchase.

💬 How to Request a Refund
Email us at: rarecoffeeuae@gmail.com with:
- Your order number
- A brief description of the issue
- Photos (if applicable)

We aim to respond within 2 business days and resolve all valid claims promptly.


Contact Information

For questions about these Terms of Service, contact us at rarecoffeeuae@gmail.com